Refund policy

We want customers to feel confident ordering from Little Paw Folk. This policy explains when an order may be cancelled, returned, replaced, or refunded.

Order cancellations

To request cancellation, email support@littlepawfolk.com as soon as possible. An order may be cancelled for a full refund if fulfillment has not started. Once an order has entered fulfillment or shipped, it cannot normally be cancelled, but it may qualify for return under this policy.

Thirty-day return period

Customers may request a return within 30 calendar days after confirmed delivery. To qualify for a standard return, the product must be unused, unworn, unwashed, undamaged, complete, and in its original packaging with all included accessories and instructions.

Email support@littlepawfolk.com before sending a return. Include:

  • The order number;

  • The product to be returned;

  • The reason for the return; and

  • Photographs or video if the item is damaged, defective, materially different from its description, or incorrect.

If the return is approved, we will provide return instructions and the appropriate return destination. Products sent without authorization, sent to the wrong location, or sent to TOBAKH LLC’s registered-agent address may not be accepted.

Change-of-mind returns

For an eligible change-of-mind return, the customer is responsible for the return-shipping cost. Original shipping charges are not refundable unless required by law or the return resulted from our error. We recommend using a tracked return service because the customer remains responsible for the package until it reaches the designated return location.

We do not charge a restocking fee for an eligible return that meets this policy.

Damaged, defective, or incorrect products

Inspect the order promptly after delivery. If a product arrives damaged, defective, incomplete, or different from the item ordered, contact us within seven calendar days of delivery. Include clear photographs or video of the product, packaging, shipping label, and defect or damage so we can evaluate the claim.

For an approved claim, we will offer an appropriate remedy, normally a replacement or a full refund. We will cover reasonable return costs when we require the return of a damaged, defective, or incorrect product. In some cases, a return will not be necessary.

Missing or lost orders

If an order is confirmed lost in transit or cannot reasonably be delivered after investigation, the customer may choose a replacement, subject to availability, or a full refund to the original payment method.

If an order has not shipped within the promised period, the customer may decline a revised shipping date and cancel the unshipped order for a full and prompt refund.

Items not eligible for standard return

Except when damaged, defective, incorrect, or otherwise required by law, we cannot accept standard returns of:

  • Gift cards or store credit;

  • Personalized or custom-made products;

  • Products marked final sale before purchase;

  • Used pet-grooming or pet-hygiene products that cannot safely be resold;

  • Products damaged through misuse, neglect, unauthorized modification, or normal wear and tear; or

  • Products returned more than 30 days after delivery.

This exclusion does not limit rights available for defective or misdescribed goods under applicable law.

Refund processing

We will notify the customer when a return or claim has been reviewed. Approved refunds are issued to the original payment method. We aim to issue the refund within five business days after approval or receipt and inspection of a required return. The customer’s bank or payment provider may require additional time, commonly 5–10 business days, to display the credit.

If more than 15 business days have passed since we confirmed that a refund was issued, contact support@littlepawfolk.com.

Exchanges

We do not offer direct exchanges for change-of-mind purchases. The fastest option is to return the eligible original product and place a new order. For damaged, defective, or incorrect products, we may provide a replacement without requiring a separate purchase.

Chargebacks

Please contact us before initiating a payment dispute so we have an opportunity to investigate and resolve the issue. Nothing in this section limits a customer’s legal rights or rights provided by a card issuer or payment provider.

Contact

Return, refund, replacement, and cancellation requests should be sent to support@littlepawfolk.com.