Shipping policy

Thank you for shopping with Little Paw Folk. Little Paw Folk is operated by TOBAKH LLC, a Wyoming limited liability company. We currently serve customers in the United States and Canada.

Order processing

Orders are normally processed within 1–2 business days, excluding weekends and public holidays. Processing means confirming the order, preparing it for fulfillment, and sending it to the applicable fulfillment partner. Processing time is separate from delivery time.

You will receive an order-confirmation email after placing your order. When tracking is available, we will send a shipping-confirmation email containing the tracking information.

Estimated delivery

For eligible orders delivered within the United States, estimated delivery is generally 2–7 business days after dispatch. Delivery to Canada varies by product, supplier location, carrier, customs processing, and destination. The applicable estimate will be displayed at checkout or communicated in the order confirmation.

Delivery estimates are not guarantees. Weather, carrier disruptions, customs inspections, holidays, incorrect addresses, remote destinations, and other circumstances outside our reasonable control can cause delays.

Fulfillment partners and separate packages

We use third-party suppliers and fulfillment services, supported through AutoDS, to process and ship products. If an order contains multiple products, the products may be fulfilled from different locations and arrive in separate packages. Separate packages do not result in additional shipping charges beyond those shown at checkout.

Little Paw Folk remains the seller responsible for customer service, order issues, refunds, and compliance with this policy. AutoDS and the underlying fulfillment providers are not the customer’s point of contact.

Shipping charges

Any shipping charge, free-shipping threshold, tax, duty, or other applicable amount will be disclosed at checkout before payment. If we advertise free shipping above a particular order value, the qualifying subtotal is calculated after discounts and before taxes unless checkout states otherwise.

Canadian customers may be responsible for import duties, taxes, brokerage charges, or customs fees imposed by Canadian authorities or carriers unless checkout expressly states that those charges are included. These charges are not controlled by Little Paw Folk.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact support@littlepawfolk.com as soon as possible if an address needs to be corrected. We cannot guarantee a change after fulfillment has started.

If a package is returned because the address supplied at checkout was incomplete or incorrect, we may offer reshipment after any applicable additional shipping cost is paid. If reshipment is not possible, we may refund the product price after deducting shipping costs that were actually incurred, where permitted by law.

Delayed orders

If we learn that an order cannot ship within the timeframe promised at the time of purchase, we will notify the customer and provide a revised estimated shipping date. The customer may accept the revised date or cancel the unshipped order for a full refund.

If tracking has not updated for seven business days or an order has not arrived by the latest estimated delivery date, contact support@littlepawfolk.com. We will investigate with the carrier or fulfillment provider. If the package is confirmed lost or cannot reasonably be delivered, we will offer a replacement or a full refund.

Delivered but not received

If tracking marks a package as delivered but it cannot be located, please:

  1. Confirm the delivery address in the order confirmation.

  2. Check entrances, mail areas, safe locations, household members, neighbors, and building staff.

  3. Contact the carrier for delivery details.

  4. Contact us promptly at support@littlepawfolk.com.

We will assist with a carrier investigation. A delivered scan does not automatically prevent us from reviewing the claim, but we may require reasonable information needed to investigate suspected loss, theft, or delivery error.

Contact

For shipping questions, email support@littlepawfolk.com and include your order number.